COVID-19 Impacts & Updates
Sterling Candle is committed to helping protect the health and safety of our members and our community. We are closely monitoring the changing situation, and are fully complying with Public Health guidance. Please find our answers to some commonly asked questions regarding our response to this pandemic.
What is Sterling Candle doing to limit the spread of COVID-19?
We are taking all necessary precautions to limit the spread of COVID-19 including the mandatory use of masks, gloves, and PPE at all times, scheduling small group work shifts to minimize exposure, maintaining a minimum distance 6 feet between work stations and staff, and mandatory hand washing and surface cleaning at the start and end of every shift. We also mandate work-from-home orders for our office staff whenever possible.
Is customer support still available to answer my inquiries?
Yes, our customer service team is always available to assist with any inquiries you may have. Please note that due to a high volume of inquiries and added safety precautions for our operations team, response time may be longer than usual. We aim to respond to all inquiries within 48 business hours (not including weekends).
Is Sterling Candle shipping orders right now?
Yes, we are processing and shipping your orders as usual with the added safety precautions listed above.
When will my order ship?
We aim to process and ship all orders within 1 – 2 business days from the day it was ordered.
For more information regarding order shipments, please visit our SHIPPING INFO page.
Where can I find updated information about service disruptions related to my order shipment?
Most mail carriers are experiencing delivery delays due to high shipment volumes and added safety precautions related to the pandemic. We appreciate your patience and understanding during these unprecedented times. Please rest assured that we are doing everything we can to ensure that your order reaches you as quickly as possible.
For up-to-date information regarding service disruptions, please visit the links below:
I have more questions not listed on this page, where can I get them answered?
For further assistance, please email our customer support team at firstname.lastname@example.org and we will be happy to assist you. Please be sure to check your spam folder for our response if you haven’t heard back from us within 2 business days.