SHIPPING INFO
What is the shipping cost of my order?
We subsidize your order's shipping cost to make shipping more affordable. We offer flat rate shipping throughout Canada and the U.S. as follows:
| Number of Items | Total Shipping Cost |
| Orders with 1 item | $8.95 |
| Orders with 2 items | $8.95 |
| Orders with 3+ items | FREE! |
When is my order expected to ship?
Most orders ship within 1 - 2 business days. You will receive a shipping confirmation email that contains mail tracking information once your order is shipped. Please check your junk mail folder if you have trouble locating this email, and be sure to add orders@sterlingcandle.com to your address book to ensure that you receive future communications regarding your order.
For more information, please contact us at hello@sterlingcandle.com, our support team will be happy to assist you!
How long does shipping take?
***Please note that mail carriers are experiencing delivery delays due to high shipment volumes and added safety precautions related to the pandemic. Below are shipping estimates only, please expect delays***
We ship all US orders via UPS and USPS Priority Mail. For most of US mainland, shipping time can vary from 2 – 5 business days. Alaska, Hawaii, as well as rural areas can take up to 14 business days.
We ship all domestic parcels with Canada Post Expedited Parcel, and the following is a table of expected shipping times as provided by Canada Post. Please note that this is just a guideline and actual shipping times may vary.
|
Province |
Expected Shipping Time* |
| Alberta | 4 - 5 days |
| British Columbia | 4 - 5 days |
| Manitoba | 3 - 4 days |
| New Brunswick | 3 - 4 days |
| Newfoundland | 5 - 6 days |
| Northwest Territories | 6 - 13 days |
| Nova Scotia | 3 - 4 days |
| Nunavut | 6 - 13 days |
| Ontario | 1 - 3 days |
| PEI | 4 - 5 days |
| Quebec | 1 - 3 days |
| Saskatchewan | 3 - 4 days |
| Yukon | 7 - 13 days |
* Days are quoted in business days and excludes weekends